support

A real person will reply.

humpback audio is a one-person operation right now. That means slow on weekends, but fast and direct on weekdays.

Email

The fastest way to reach us. Include your DAW, your operating system, and what you've already tried. If you have an order ID from Lemon Squeezy, paste it in.

email
  • reply within 1 business day
  • hours mon-fri, Israel time
  • off Sundays

Or use this form

It goes to the same inbox. Use whichever feels right.

no autoresponder. you'll hear back from a person.
before you write

The fastest paths to an answer

  • /setup covers the most common install + DAW questions.
  • /faq answers license, refund, and Wi-Fi questions.
  • If your phone can't see your computer, try a phone hotspot - it's almost always a network-isolation issue, not the plug-in.