The fastest way to reach us. Include your DAW, your operating system, and what you've already tried. If you have an order number from your receipt, paste it in.
email support@humpbackaudio.comA real person will reply.
Humpback Audio is a one-person operation right now. That means slow on weekends, but fast and direct on weekdays.
Or use this form
It goes to the same inbox. Use whichever feels right.
before you write
The fastest paths to an answer
- /setup covers the most common install + DAW questions.
- /faq answers install, uninstall, license, refund, and Wi-Fi questions.
- Uninstalled, but your DAW still lists mixaphone? Here's why. The Mac uninstaller says a copy needs an administrator? Here's how.
- If your phone can't see your computer, check Local Network first.
- Mac: on macOS 15 and later, open System Settings › Privacy & Security › Local Network and turn your DAW on.
- iPhone: open Settings › Privacy & Security › Local Network and turn Mixaphone on.
- Windows: allow your DAW through the firewall when asked.
