questions, answers

The honest answers.

If your question isn't here, email support@humpbackaudio.com - a real person will reply within a business day.

01 product

What is mixaphone?

A paid audio plug-in (AU on Mac, VST3 on Mac and Windows) plus a free phone app for iPhone and Android. The plug-in sits on your DAW's master bus and streams that audio over your local Wi-Fi to your phone. You hear your mix wherever you are in the room.

Do I need both the plug-in and the phone app?

Yes. The plug-in captures audio inside the DAW; the phone app plays it back. The plug-in alone has no output target. The phone app alone has no source.

What is the Wi-Fi requirement?

Mac/Windows machine and phone on the same Wi-Fi network. Either 2.4 GHz or 5 GHz works, but 5 GHz is strongly preferred for low latency. On a clean 5 GHz network, expect around 50 ms of round-trip latency. On crowded 2.4 GHz, more like 100-150 ms with the Stable buffer preset.

Which DAWs are supported?

Logic Pro, REAPER, Cubase Pro, Studio One, and FL Studio get full audio + remote transport. Ableton Live, Bitwig Studio, and GarageBand get audio monitoring only. The matrix on the features page shows the full picture without rounding.

What about Pro Tools?

Not in v1.0. Pro Tools requires the AAX format and Avid's $1,000/year developer license. We'll add it if customer demand justifies that cost. If Pro Tools support matters to you, email support and we'll add a vote to the tally.

02 license + pricing

How much does it cost?

$14 USD, one-time. The iPhone and Android apps are free on the App Store and Play Store.

How many devices can I install on?

Three devices per license. When you hit the limit, open the plug-in on any active device, click "manage license," and deactivate a slot. Lost or sold a machine without deactivating? Email support@humpbackaudio.com with your order ID and we'll free the slot.

What's the refund policy?

14 days from purchase, no questions asked. Email support@humpbackaudio.com with your order ID. We'd love to hear why, but you don't have to tell us.

Are updates free?

Yes, through v2.x. If we eventually ship a major paid upgrade, existing buyers get a meaningful discount, and we'll publish the policy at least a month before the upgrade lands. No surprises.

Is this a subscription?

No. One-time purchase. The license validation phones home occasionally, but the plug-in works for up to 7 days without internet before it nags you.

03 privacy + data

What data do you collect?

From the plug-in and phone apps: none. Your audio never leaves your local Wi-Fi - mixaphone uses direct UDP between your computer and your phone, no relay server. From the website: anonymous traffic analytics via Cloudflare. No cookies, no third-party trackers, no Google Analytics. The license check itself goes to Lemon Squeezy, who handle the billing-side data per their privacy policy.

Does mixaphone work offline?

For monitoring, yes - audio streams locally over Wi-Fi, never the internet. The license re-validates every few days; if your machine is offline longer than that, you'll get a non-blocking nag for up to 7 more days, then it'll refuse to load until it can re-check. Plenty of grace for a session in a basement studio or a flight.

Still stuck?

Email support and we'll dig in. Include your DAW, your OS, and what you've already tried.

go to support